Your Complete Path to Getting Paid
Most demand letters result in quick settlements—because people know you're serious. But if yours doesn't? You'll be completely prepared to take it to court. Here's everything included in your Small Claims Hero package:
Step 1
Professional Demand Letter
Your complaint is formatted into a formal legal demand that gets attention. You approve and electronically sign it, and we mail it for you. Select the Certified Mail option at checkout to ensure they can't claim they never received it.
Step 2
Agent Review
Before sending, our team reviews your letter for maximum impact and provides guidance on your specific situation. Get answers to your questions and clear direction on next steps.
Step 3
Video Training Series
Learn the small claims process through professional videos that demystify every step. From interpreting responses to serving defendants, you'll know exactly what to do and when.
Step 4
Personalized Court Forms + Filing Support
Receive all required paperwork completed for your case, plus two complimentary 20-minute phone sessions with our team and unlimited email support. File with confidence knowing you've done everything right.
Need more hands-on guidance? Add one-on-one sessions with our small claims coach. Depending on your jurisdiction, you may also be able to upgrade to our "File the Case" plan (we file for you) or add E-Service to Defendant (electronic delivery).
FAQ
What is Small Claims Hero?
Use the Small Claims Hero Worksheet to tell us what happened and who you're taking action against—whether it's a business, landlord, contractor, or anyone else who owes you fairness. Our team formats your submission into a professional demand letter, then sends it to you to electronically sign. Once approved, we mail it on your behalf to the person or company you're holding accountable.
If the issue doesn't settle out of court, we've got your back for the next step too. Every customer receives a complimentary second round of support—not tied to the base service charge—that includes:
- Step-by-step small claims paperwork guidance
- Two free 20-minute phone support sessions
- Unlimited (within reason) email support until your filing is ready
What happens after I send my letter?
Once your demand letter is mailed, most recipients respond quickly—because they know you mean business. You'll usually get a reply or settlement offer within a few weeks.
If they agree to resolve your claim, we'll guide you through the next simple steps to finalize your settlement and close your case with confidence.
If they delay or ignore it, don't worry—your paper trail and delivery proof make you stronger for the next step.
Small Claims Hero stays by your side with optional follow-up tools and your complimentary small claims preparation support if it becomes necessary to file.
What if the other side doesn't respond?
Silence is not the end—it's the start of your next move.
If the person or company doesn't respond or refuses to make things right, Small Claims Hero gives you everything you need to take your case to small claims court. Your complimentary second round includes:
- All the forms and filing information you'll need, personalized to your situation
- Two 20-minute phone sessions to walk you through the process
- Unlimited email support to answer questions while you prepare your case
You'll be ready, confident, and organized—with paperwork that shows you fought fair and followed every step.
What types of cases does Small Claims Hero help with?
Small Claims Hero helps you take action in almost any situation where someone owes you money, property, or accountability.
Whether you're dealing with a refund that never came, a landlord who kept your deposit, a contractor who didn't finish the job, or damage someone refuses to pay for, we help you make your case heard—without getting lost in legal jargon.
Our process works for:
- Refunds, overcharges, and unpaid invoices
- Security deposits and rental disputes
- Service and repair issues
- Personal property damage
- Unfulfilled contracts or promises
- And many other everyday injustices
If it's unfair—and under your state's small claims limit—you can fight back with Small Claims Hero.
How much does it cost?
We have two service levels. The base price is $69 USD for sending the letter. For certified mail, it's $89 USD.
Is it all automated?
One of our team members will provide a complementary review of your letter and provide informational feedback as needed. You can review and approve them prior to sending the letter.
What do I get with this service?
A demand letter created by you to initiate small claims process. It is electronically signed AND sent via first class mail. If the defendant does not pay you, our agents will provide you with complimentary assistance in small claims court filings.
Will I get a copy of the letter?
You will get a digital copy for you to electronically sign. You may keep a copy of that for your records.
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